Dexel Tyre Life Guarantee

At Dexel, we believe in delivering all of our customer, “great service with honest advice, at a fair price.”

It is this company ethos that has brought about our Premium Choice brand; delivering excellent value by combining top performance with an affordable price, all backed by a Tyre Life Guarantee.

When purchasing a Premium Choice tyre from our website (www.dexel.co.uk) directly, you will be entitled to a replacement tyre at a discounted price, where;

  • any fault develops due to the manufacturing process or materials used, or
  • unrepairable damage is present, resulting from normal road use.

Please note: this guarantee does not affect your statutory rights. Tyre replacements will be calculated based on the amount of tread depth remaining at the time the damage is assessed by Dexel Tyre & Auto Centre.

How to make a claim

Should the need for a claim arise, all you need to do is take the vehicle back to the branch where the tyre was originally fitted. The tyre should still be in place on the vehicle, or, if a temporary wheel is fitted for mobility and safety reasons, with the vehicle.

The tyres will then be assessed under the terms of the tyre life guarantee, taking into account all exclusions.

If the tyre passes this assessment, we will replace it with an equivalent tyre at a discounted price based on the amount of tread remaining, as shown in the table below.

Remaining Tread
 Replacement Discount
More than 7mm
100% Allowance
Between 7 and 6mm
 75% Allowance
Between 6 and 4mm
50% Allowance
Between 4 and 2mm
25% Allowance
Less than 2mm
NIL Allowance

Guarantee Exclusions

The Tyre Life Guarantee covers material or manufacturing defects and irreparable damage caused by normal road use. It excludes damage caused by:

  • Mechanical default in the vehicle
  • Use of unsuitable wheels
  • Not maintaining correct tyre pressures
  • Carrying or towing loads in excess of vehicle specs
  • Improper or prolonged use of snow chains
  • Competition use
  • Poor removal of the wheel or poor fitting of the tyre
  • Acts of God, fire vandalism or theft
  • Road traffic accident damage or ensuing problems
  • Use of tyre that doesn't match vehicle specification
  • Prolonged contact with acids, solvents or oils

Castrol Engine Guarantee / Warranty

The 12-month engine guarantee/warranty is administered by Castrol Limited. As part of the Castrol Service network, having your vehicle serviced at one of our branches may make you eligible for the Castrol engine guarantee, provided eligible Castrol oil is used during the service, and all other eligibility criteria are met. Although we use Castrol oil as standard, this is subject to availability, so customers wishing to rely on the Castrol guarantee eligibility should confirm this with us before their appointment.

For full terms and conditions, please visit the Castrol guarantee page.