Dexel Tyre Life Guarantee
At Dexel, we believe in delivering all of our customer, “great service with honest advice, at a fair price.”It is this company ethos that has brought about our Premium Choice brand; delivering excellent value by combining top performance with an affordable price, all backed by a Tyre Life Guarantee.
Tyre Life Guarantee
- Dexel Tyre & Auto Centre will provide a replacement tyre where any fault develops due to the manufacturing process or materials used
- Dexel Tyre & Auto Centre will provide a replacement tyre where unrepairable damage is present, resulting from normal road use.
How to make a claim
Should the need for a claim arise, all you need to do is take the vehicle back to the branch that originally fitted the tyre. The tyre should still be in place on the vehicle, or with the vehicle if a temporary wheel is fitted for mobility and safety reasons.The tyres will then be assessed under the terms of the tye life guarantee, taking into account all exclusions.
If the tyre passes this assessment, we will replace the tyre with an equivalent tyre at a discounted price based on the amount of tyre tread remaining, according to the table below.
|
Remaining Tread |
Replacement Discount |
| More than 7mm |
100% Allowance |
| Between 7 and 6mm |
75% Allowance |
| Between 6 and 4mm |
50% Allowance |
| Between 4 and 2mm |
25% Allowance |
| Less than 2mm |
NIL Allowance |
The Tyre Life Guarantee covers material or manufacturing defects and irreparable damage caused by normal road use. It excludes damage caused by:
- Mechanical default in the vehicle
- Use of unsuitable wheels
- Not maintaining correct tyre pressures
- Carrying or towing loads in excess of vehicle specs
- Improper or prolonged use of snow chains
- Competition use
- Poor removal of the wheel or poor fitting of the tyre
- Acts of God, fire vandalism or theft
- Road traffic accident damage or ensuing problems
- Use of tyre that doesn't match vehicle specification
- Prolonged contact with acids, solvents or oils